Despite calling the service provided by Canada Revenue Service call centre agents “completely unacceptable” and hitting “rock bottom,” Wayne Long, secretary of state responsible for the CRA and the country’s financial institutions is reluctant to say whether there will be future cuts at the agency.

Long, like all federal ministers, is under orders by the prime minister to find up to 15 per cent in his department’s daily spending over the next three years, in advance of the Liberals’ first budget, expected in October.

However, Long is reluctant to commit to any cuts. He will only say he is “not going to prejudge the review process,” while also promising CRA service “will not get worse…It can’t get much worse than it is now.”

He emphasized that people “are waiting too long,” but added: “W

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