NEW JERSEY (WABC) -- It can be hard for parents to balance working and finding time for each other.

"If we go out to the grocery store together, it's special. Or if we go out to a pizza joint and just grab a quick bite to eat, we cherish those moments because they don't occur very often," Tim Lorencovitz said.

One family had an emergency that got in the way of their date night on Broadway, and when they couldn't get a refund, they asked 7 On Your Side for help.

Lorencovitz wanted to surprise his wife, Jen, for her birthday.

"And Hamilton is obviously one of the very popular shows. So my thought was, Hey, this is great, let's see what I can do if I can get these tickets," he said.

They don't get to celebrate much because of their difficult situation.

Back in 2014, their son Noah suff

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