GLENDALE, Wis. — As flood victims navigate insurance and possible federal aid, Glendale's mayor is expressing frustration over the recovery process.

For residents like Shannon Johnson, a new mother and homeowner, last month's flooding left her family with three feet of water in their Glendale home, underscoring the challenges many face.

The basement had to be gutted, and several items tossed and replaced. Johnson and her husband have flood insurance, but it only goes so far.

"We submitted like $15,000 worth of personal property damage that they're not going to cover. So we're hoping FEMA will give us anything," Johnson stated.

Nearly $30 million in Federal Emergency Management Agency Individual Assistance is available for people impacted in Milwaukee, Waukesha and Washington counties.

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