Immigration professionals and people applying to enter Canada say they're increasingly getting refusal letters they think don't make sense — leading them to wonder whether their cases are being fully and properly reviewed by a human being.

Toronto immigration lawyer Mario Bellissimo began to have concerns after seeing multiple examples, such as a case he worked on where the officer refused an application on the grounds that no birth certificate was included, even though he says a copy of the birth certificate was attached to the application.

"It worries me as an applicant and as a lawyer for an applicant: what is actually being looked at?" Bellissimo told CBC News.

Immigration professionals like Bellissimo are pointing to Immigration, Refugees and Citizenship Canada's use of computer-as

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