For two decades, embattled consumers knew having investigative journalist Jesse Jones on their side could very likely make things right for them.

Now, Gov. Bob Ferguson is counting on Jones to level up such success for residents across the state.

Ferguson renamed and rebranded Results Washington, an obscure data-driven creation of his predecessor, into a “customer experience hub” called Your Washington that launched last week. He hired Jones in January to lead the transformation, which became formal with Ferguson’s signing of an executive order on Sept. 3.

“Washingtonians know that when there is a problem to be solved, you get Jesse,” Ferguson said in January. “Government must work better. Jesse’s track record makes him an ideal candidate for this role.”

The executive o

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