Despite long lines and record passenger numbers, a new study has revealed flyers are increasingly pleased with their experience of North American airports. Pictured here: John Wayne Airport in California. Allen J. Schaben/Los Angeles Times/Getty Images
Long lines, delays and record passenger numbers might not scream “satisfaction,” but while these remain frequent hallmarks of air travel in North America, a new study has revealed flyers are increasingly pleased with their experience of the region’s airports.
Overall passenger satisfaction scores are marginally up from last year, according to the 2025 North America Airport Satisfaction Study from data analysts J.D. Power. On a 1,000-point scale, facilities across the board rose 10 points from 609 to 619.
The rise — which came as TSA re