CLEVELAND — J.D. Power released its 2025 North America Airport Satisfaction Study , and Cleveland Hopkins International Airport is ranked near the bottom of the medium airports category yet again.

Hopkins scored a 611 out of 1,000 points, a 31-point increase from last year, placing it 17th out of 18 airports in the category. Hopkins ranks last in customer satisfication

RELATED: Cleveland Hopkins International Airport ranks last in 2024 J.D. Power study

This year's study was based on 30,439 surveys from U.S. or Canadian travelers who have flown from at least one airport in their country. The survey covers both departure and arrival experiences, J.D. Power said. The survey results encompass flights that took place between July 2024 and July 2025.

Airports are split into three sizes:

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