A new report states that Nintendo of America is cutting loose around 200 long-time contractor jobs as it has decided to outsource its customer support services ahead of the Switch 2's first holiday season.

This report comes from IGN's Rebekah Valentine , who spoke to numerous customer support staff and sources under anonymity. Many confirmed to the outlet that they were told back in March 2025 that their contracts were being cut and gradually being phased out. None of the contractors have received direct communication from Nintendo itself, hearing instead through their agencies about the news.

Now these contractors are expected to train their replacements, many of whom are based in South American countries, primarily in Brazil, Argentina, and Nicaragua. These have previously been limit

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