At first, Melissa Plett didn't think there was anything suspicious about a fraud alert call she got last month purportedly from her bank, the Royal Bank of Canada (RBC).

Her phone's call display showed the number was RBC's. Plus, the caller used language she's heard before when dealing with her bank.

"It was very, very, very well executed," said Plett, 44. "It's like they had the entire opening script memorized and rehearsed. There were just no red flags."

The caller told Plett, who lives just outside Montreal, that someone in Vancouver was trying to steal $2,000 from her bank account. So she complied when he instructed her to log into her RBC banking app on her mobile phone, while speaking with him on the same phone. Plett then followed his instructions to make changes to her account h

See Full Page