New York (CNN) — The Federal Trade Commission’s long-awaited trial against Amazon begins this week, with the e-commerce giant’s cancellation practices under the microscope.
The lawsuit, filed in 2023 under the Biden administration, accuses Amazon of tricking millions of consumers into signing up for its Prime subscription service through deceptive user interface designs and making it hard to cancel.
“Specifically, Amazon used manipulative, coercive, or deceptive user-interface designs known as ‘dark patterns’ to trick consumers into enrolling in automatically renewing Prime subscriptions,” the FTC complaint said.
It added that Amazon deliberately made it much harder to cancel subscriptions than to enroll in Prime, alleging that the company created a “labyrinthine” cancellation process i