The first line of the coordinated effort between IMPD and dispatch starts at the 911 call center. Each district has its own control operator in charge of making sure officers have the resources they need.

"We play a vital role in the response for sure," said Jake Hillyer, MESA control operator.

Jake is a voice on the radio who assigns officers to scenes. Through headphones, he monitors the situation.

"When an officer is in a situation where they have to scream for help, the others may not know their location or whatever the case may be, that's when we come in and able to provide that location immediately," he said.

When there are large scenes, critical incidents or multiple police runs around the same time, back-up is called to cover police beats.

"It is my responsibility when I am wo

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