Cook County property owners are still waiting for their second installment tax bills months after they’re typically mailed out in the summer.

The delay stems from a years-long technology upgrade that county officials say is more complex than anticipated, and residents are growing increasingly frustrated.

NBC 5 Responds has heard from dozens of taxpayers, including Colette, who wrote: “Why are second installments late every year? It's a pain in the neck. Playing with my mortgage company, playing with my escrow account, it's nuts.”

Another resident, Eve, added: “No system update in the world takes months on end.”

Nearly $87 Million in Contracts

According to records, Cook County contracted Tyler Technologies to implement a new integrated property tax and mass appraisal system.

Records

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