The AI draws on OpenTable’s extensive database of menus, reviews, and descriptions, as well as APIs from OpenAI and Perplexity,

OpenTable has launched Concierge, its new generative AI assistant, or ‘agent,’ designed to give diners instant insights across more than 60,000 restaurants worldwide.

From menu details and dietary options to opening hours, the assistant aims to streamline the often frustrating process of restaurant research.

But in an era of sweeping automation, is AI really the solution diners need, or does it just add another layer of complexity?

A diner’s ‘smart friend’

According to OpenTable, diners spend an average of 22 minutes researching restaurants before booking, while 27 per cent of Brits have abandoned a reservation because the necessary information was hard to

See Full Page