Dispatchers and call takers at the Saskatchewan RCMP’s Operational Communications Centre are often the first point of contact for people in life-threatening emergencies, helping to ensure officers get to the right place, at the right time.

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Communications centre recruiter Lee Rosin has been a calm voice behind the phone for more than 20 years.

“It starts and ends with us, in some ways, because if we don’t maintain control we can’t get officers safely to wherever officers need to go. The system breaks down right at the front end, so we try our ver

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