Australia's big banks are pushing customers online, and with the latest round of teller job cuts from Westpac, older Australians and people with disabilities are being left behind.

Westpac confirmed on September 24 that 200 face-to-face jobs would be axed as part of a new vision for concierge-operated branches.

Concierges will be able to help customers by pointing them towards the nearest ATM or by helping them navigate through the bank's app or website.

But National Seniors Australia CEO Chris Grice said Australians who do not use smartphones, or people with vision impairment, will have limited options for banking in the new model.

He questioned whether the move was a "workaround" of the moratorium on bank branch closures outside metropolitan areas until mid-2027.

"At least, with

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