Building a better healthcare system isn’t just about adopting the latest technology — it’s about redesigning processes, policies and patient experiences.

Leaders from the Department of Veterans Affairs and the Office of the National Coordinator for Health Information Technology (ONC) talked about what this looks like at their organizations during a Monday panel at the Digital Medicine Society ’s Healthcare 2030 Summit in Washington, D.C.

The VA has offered telehealth-based care since 2006, but it has significantly scaled these programs — such as tele-rehabilitation, tele-ICU and tele-oncology — since the pandemic, said Carolyn Clancy, the department’s under secretary for health.

The expansion of these programs was spurred by the pandemic, during which clinicians devised creativ

See Full Page