BATON ROUGE - After receiving a $9,120 gas charge on their June Entergy bill, one couple has had trouble reaching a solution with the power company.

Charles Oliver keeps meticulous records of his bills and receipts. His electricity bills are typically around $200 a month. Then in June, his bill jumped to $957. He noticed a gas charge for $9,120, which appears to have affected his levelized billing. Since that June bill, his electric usage has remained low, but his bill is between $750 and $900 a month.

"I kept telling them I can't afford that, they said they're here to help, and I said you're not helping," said Oliver.

Oliver keeps his thermostat at 77 degrees and uses a fan in the house if it gets too warm. They're on a fixed income.

After making numerous attempts to contact Entergy a

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