Scheme automatically cuts bills by £300 if households are eligible

Scheme automatically cuts bills by £300 if households are eligible View Image

Thames Water has launched what it claims is a first-of-its-kind scheme to automatically cut water bills for low-income households. The UK’s largest water firm – with around 16 million customers – is identifying those living in 17 London boroughs who need financial support in order to automatically enrol them on its social tariff schemes.

Those identified as needing assistance do not need to apply to be included in the scheme, which will automatically cut their bills. Thames Water said the initiative will save around 33,000 struggling households more than £300 a year, or more than £10 million a year in total.

The firm said it wanted to ensure customers in financial difficulty automatically received the assist