Key points

These days, most people’s instinct is to look for technology-based solutions for improving communication.

Moving our hands while we speak helps us to retrieve elusive words from memory.

Being shy or self-conscious about how our body moves when we speak impedes our ability to communicate.

Robert M. Krauss, an esteemed psychology professor, shared a joke he heard as a child from his maternal grandfather that would inform the direction of his career , although he didn’t know it at the time.

The joke tells of two Jewish men walking through the frigid roads of Belarus on a particularly uncomfortable day. One of the pair can be seen and heard loudly chatting away, flailing his arms and signalling passionately. The other gentleman was quiet, offering only an occasional nod. Even

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