Salesforce developers have called for the SaaS-y CRM giant to wind back a change that saw the AI-powered Agentforce bot replace basic search functions on some online help pages.

A thread on Salesforce’s ideaexchange forums titled “Bring Back Search on Salesforce Help” states: On ‘29th September Search on Salesforce Help’ was removed and laments “Search has been replaced with Agentforce which can produce unreliable results and takes longer to find the information you need.”

Salesforce apparently made the change on Monday, and it currently appears that ideaexchange users must use Benioff's bot on certain sections of the website. Salesforce has not replied to our request for comment on the matter yet.

Agentforce is a blanket brand for Salesforce's agentic AI technology, based around the At

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