SBI Finally Makes Amends in Pension Arrears Case after Moneylife Intervention

In August 2025, Moneylife reported the ordeal of a nominee, Geeta Aiyer, who fought an exhausting eight-month battle with State Bank of India (SBI) to claim her late mother’s lifetime arrears (LTA) of pension. Despite being the valid nominee, she was met with stonewalling, misinformation and even outright denial from the Centralised Pension Processing Centre (CPPC) at Belapur, Navi Mumbai. Her persistence eventually led to an article in Moneylife , which exposed the inordinate delays and highlighted the lack of accountability in India’s largest bank. ( Read: How a Nominee Fought 8 Months of SBI Red Tape To Claim Mother’s Pension Arrears ) That article turned out to be the turning point. Once the story was published, Moneylife’s managing editor brought the matter to the attent