Commonwealth Bank Restores Services After Major Outage

**Commonwealth Bank Restores Services After Major Outage** Commonwealth Bank has successfully restored its banking services following a significant outage that affected thousands of customers. More than 7,000 customers reported being disconnected from online banking services, including the bank's mobile app and some ATMs, shortly before noon on October 2. The outage lasted for about an hour, with services beginning to come back online around 1 p.m. A spokesperson for the bank confirmed that no branches were closed during this incident. "Some of our services were unavailable for approximately an hour before they started being restored," the spokesperson said. "We apologize and thank customers for their patience." By 2:30 p.m., the bank announced that all services had been restored. The outage was significant enough to prompt complaints on social media, with some customers expressing frustration over their inability to access funds, particularly while traveling abroad. The bank's app was offline during the outage, and ATMs were unable to dispense cash or accept deposits. Reports of the outage peaked at 7,114 on Downdetector shortly after noon, with numbers still above 700 just before 2 p.m. While the exact cause of the outage remains unclear, the bank has ruled out a cyberattack. Customers took to social media to voice their dissatisfaction, with one stating they "couldn't even buy groceries" and another commenting on the bank's push for digital services while cash transactions remained essential. Commonwealth Bank is Australia's largest bank and serves over 17 million customers. It reported a record net profit after tax of more than $10 billion for the 2024/25 financial year. The bank has acknowledged the inconvenience caused by the outage and is working to ensure the reliability of its services in the future.