As health plan leaders seek to close care gaps and improve member experience, it’s time to shift the paradigm of missed care from a failure to an opportunity for impact. Missed appointments are a significant and often overlooked problem that costs the U.S. health system approximately $150 billion per year . However, the concern is more than just an issue of ineffective appointment scheduling, it is also a symptom of member engagement, health equity, and systemic design problems. For payers, missed appointments have high costs as they interrupt continuity of care, inflate avoidable health care costs, decrease potential savings, and perpetuate inequities, particularly among historically marginalized and rural populations.

The real reasons why people don’t show up

It’s no secret that soci

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