Creative business coach Sean Low has been fielding designer questions for Business of Home since 2018. The industry has changed a lot since then—and so has Low’s industry-leading advice. With that in mind, he’s revisiting some of his early columns with fresh eyes, including this one on weighing a firm’s obligation to bring on a prospective client who comes in through a referral. Here’s his take today.

Dear Sean,

I recently had a great client—she was pleased with the finished project, and I loved working with her throughout the process. But now there’s trouble in paradise, post-project. This client referred me to a friend of hers. I met with him, and my gut tells me that he is absolutely not the right client for me. He balked at my early suggestions and requirements, but still wants t

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