Ticketmaster has apologized and offered partial refund credits to NFL fans who had trouble entering Tottenham Hotspur Stadium for the Vikings-Browns game.
Minnesota rallied for a 21-17 victory over Cleveland on Sunday, after some fans waited in long lines to enter the stadium before kickoff.
Ticketmaster posted a credit worth 50 percent of the face value of the ticket to the account holders for what it described as “a ticketing issue.” It was unclear how many fans were affected.
Fans complained that they had trouble accessing their tickets on NFL OnePass app, which is “powered by Ticketmaster,” according to the league's mobile ticketing guide.
“The experience fell short of our standards and the service we aim to deliver on behalf of the NFL,” Ticketmaster told fans in an email, a copy