IDAHO FALLS — The Bonneville County & Idaho Falls Emergency Communications Center (ECC) has announced a new AI named “Annie” to assist with answering and directing emergency calls.

According to a news release from the City of Idaho Falls, the AI was launched using Aurelian, an AI-powered voice assistant, and is designed to reduce the burden of non-emergency calls.

The city says the AI will “allow our emergency communications officers to devote their full attention to genuine emergencies.”

AI Annie has reportedly been integrated and trained for the ECC over the last several weeks and is now answering all calls to the non-emergency dispatch number, 208-529-1200.

In Bonneville County, 911 calls and calls to the non-emergency dispatch number are all answered by the same team of emergency c

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