An angry Taylor Swift fan has filed a class action lawsuit against StubHub over allegations that the company refuses to honor its “FanProtect Guarantee,” leaving her with clearly “inferior” seats after she dropped $14,000 on Eras Tour tickets.

Despite StubHub’s promise, Alexis Christensen says that her pricy tickets to Swift’s December show in Vancouver were suddenly voided on the day of the concert – and that the platform offered her only a “sharply angled side view of the stage” as a replacement.

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Those new tickets were worth only $3,600, Christensen says,

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