Mail is moving again but customers should expect delays

The mail is finally moving again, but the postal workers’ return to work hasn’t come fast enough for many Canadians waiting for important documents and letters.

Divyam Sood missed his flight home, and his last chance to say goodbye to the grandmother who had fed him, tucked him in, and raised him in India, because the postal workers’ strike trapped his passport somewhere in the mail.

Immigration, Refugees and Citizenship Canada mailed his passport, stamped with a temporary resident visa, on Sept. 24, the night before postal workers went on a nationwide walkout. Despite a dozen calls Sood and his family made to both the postal office and IRCC, the 22-year-old mechanic living in Toronto still has not seen his passport today.

“We felt so disappointed, so disheartened,” said Sood’s older