India’s AI chatbot revolution: when customer calls meet code

At a small startup office in Bengaluru, engineers are busy training chatbots that sound almost human. The company behind it, LimeChat, claims its AI systems can help firms reduce 80% of their customer support staff by automating voice and text conversations. Co-founder Nikhil Gupta summed it up bluntly to Reuters: once you hire a LimeChat agent, “you never have to hire again.”

For a country that built its tech empire on outsourcing and call centers, this is a major shift. Cheap labor and fluent English once made India the world’s back office. But with generative AI entering the scene, the same jobs that powered India’s $283 billion IT industry are now being automated. Chatbots are becoming smarter, faster, and, in many cases, c

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