As the Alberta teachers’ strike stretches on, many families are turning to the province’s newly launched Parent Payment Program for financial relief.

But instead of a smooth process, some parents say they’re hitting a wall of technical glitches and other hurdles.

The program, which promises $30 per child per day during the strike, was designed to be “quick, easy, and secure.” Yet for parents like Trinique Shupe, a Calgary mother of two, the experience has been anything but.

“It’s just one thing after another,” Shupe said. “It’s really frustrating.”

Shupe attempted to register early in the day, only to encounter error codes. Hoping it was a temporary issue, she tried again later—only to be told her address didn’t match the information on her son’s school records.

“I tried in the mornin

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