The Canadian Radio-television and Telecommunications Commission (CRTC) is once again asking Canadians for feedback—this time on when and how telecom and TV providers should tell customers about the Commission for Complaints for Telecom-television Services (CCTS).

The move is meant to make it easier for people with unresolved issues, like billing mistakes or contract disputes, to find help sooner. Comments are open until November 17, 2025.

But here comes yet another consultation that likely won’t fix much . The CRTC has held multiple rounds of public feedback over the years while customer complaints about poor service and long waits for resolution continue to pile up.

“We want to help Canadians resolve their complaints faster. To do that, they need to know about the CCTS. Through this co

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