India’s debt recovery ecosystem is at a turning point, where compliance, technology, and empathy must now work hand in hand. According to Mayank Khera, Co-founder and COO of Credgenics, the future of recovery lies in transparent, data-driven, and humane practices that protect borrower dignity while ensuring financial discipline. Advertisement

The Reserve Bank of India (RBI) has laid down strict guidelines to ensure that loan recovery practices by banks and financial institutions remain fair, ethical, and non-coercive. Under the Fair Practices Code, lenders are accountable for the conduct of their recovery agents, who must operate within clear boundaries. Agents can contact borrowers only between 8 a.m. and 7 p.m., must carry proper identification and authorization, and are prohibited fro

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