We bought a new leather lounge but it had a major defect so the furniture store sent out an inspection supervisor who works for them to view the issue. Following that they sent out an independent assessor and subsequently advised us that they would exchange the lounge for a new replacement. The new lounge we chose was $200 cheaper than the original faulty lounge but they are refusing to refund the difference. Do they have the right to do this?

– Bronwyn, Queensland

Kat says : You will be pleased to know that the business does not have the right to refuse your refund in the circumstances you’ve described. Where there is a major problem identified, the Australian Consumer Law clearly entitles you to a replacement that is either identical to the product you purchased or of a similar v

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