Mumbai: The Bombay High Court has pulled up banks for adopting an “improper attitude” of outright denial in cases involving siphoning of account holders’ money by cyber fraudsters, and directed them to adopt a more “sensitive approach” while handling such complaints.

A bench of Justices MS Sonak and Advait Sethna, on October 17, set aside a January 2021 decision of the Banking Ombudsman which had summarily dismissed a businessman’s complaint alleging that nearly Rs 2 crore was fraudulently siphoned from his IndusInd Bank account.

Complaint Dismissal Overturned

“This complaint could not have been disposed of in a summary manner without even minimum compliance with the principle of natural justice or fair play,” the bench observed. “On the above short ground, we set aside the impugned or

See Full Page