Every day, viewers across the country send photos to the investigative NBC Bay Area Responds team—highlighting real consumer problems that demand attention. From worthless windows, faulty fridges, collapsing couches, and so on. You name it, the team probably has seen it.

But Carlos Acosta in San Jose, Calif. recently submitted some pictures that stopped the team in their tracks. The photos in question were from his July flight home from Florida. Acosta’s checked suitcase looked like it had flown through a shredder.   

“It was all torn up on the topside,” he said. Torn, tattered, mangled, ripped. Whatever the description, Acosta says his bag was not shredded when he checked it in. 

So, he immediately visited Alaska Airlines’ baggage office at San Francisco International Airport. “They to

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