The digital transformation of the Société d’assurance automobile du Québec (SAAQ), which led to the catastrophic deployment of the SAAQclic platform and staggering cost overruns, was poorly prepared, poorly managed and deployed too quickly.

A group of project management specialists from UQAM’s School of Management (ESG) outlined the entire digital transformation process of the SAAQ before Commissioner Denis Gallant on Wednesday.

The holder of the ESG Project Management Chair, Alejandro Romero-Torres, accompanied by two colleagues, Sanaa El Boukri and Monique Aubry, presented a series of findings and recommendations in which the issues of lack of competence, poorly defined project and haste, among others, dominated the analysis.

Related: • SAAQclic far from profitable for IBM and LGS:

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