DPP continues to work closely with its partner, Speridian, to fix bugs, refine workflows and provide targeted staff training.

The recent Civil Beat article titled “‘ Complete Failure’: Honolulu Permit Workers Say Tech Upgrade Is a Bust ,” paints a deeply concerning and, frankly, dated picture of our new HNL Build permitting software system and the headline could be nothing further from the truth. While we understand and respect the frustration expressed by some employees in August 2025, the story reflects a moment in time that has long since passed – and it omits the real progress that has occurred since those early days.

The article relies heavily on a staff survey conducted just three weeks after HNL Build launched – and now two months old. The survey was intentionally issued to capt

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