Aiming to make India’s tax regime more people-friendly, Union Finance Minister Nirmala Sitharaman on Friday (October 24) said Goods and Services Tax (GST) officials should be polite and empathetic while dealing with honest taxpayers and told them to take help of technology for faster approvals of registration and redressal of grievances.

Speaking at the inauguration of the CGST building in Ghaziabad, Uttar Pradesh, she also advised field formations to take measures for trade facilitation “proactively”.

Also read: 1 month of GST 2.0: Consumption zooms; will economy grow?

“There is no iron wall between you and trader, there is thin air. You can understand where the difficulty is, rather than muddy it up any further,” Sitharaman said.

FM emphasises on strict disciplinary action

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