GHAZIABAD, Oct 24:

Finance Minister Nirmala Sitharaman on Friday said GST officers should be polite and empathetic in dealing with honest taxpayers and asked them to use technology for faster registration approvals and grievance redressal.

She also asked field formations to “proactively” undertake trade facilitation measures. “There is no iron wall between you and trader, there is thin air. You can understand where the difficulty is, rather than muddy it up any further,” she said.

Speaking at the inauguration of the CGST building in Ghaziabad, the minister flagged the need for timely conclusion of any disciplinary proceedings against officers of Central Board of Indirect Taxes and Customs (CBIC). This would send a clear message from the CBIC board that any misconduct, dereliction of du

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