Travellers pass Air Canada flight attendants on strike at Pearson International Airport in Toronto in August.

The backlog of complaints at the Canadian Transportation Agency about all airlines has grown by 1,000 two months after Air Canada’s summer labour disruption – a number that is expected to rise as the carrier anticipates resolving all claims from the disruption the week of Nov. 10.

Flight attendants, represented by the Canadian Union of Public Employees, were on strike from Aug. 16 to 19 . Air Canada says the two sides have started arbitration.

The ordeal has left passengers trying to navigate a complicated system largely by themselves, despite the government implementing the Air Passenger Protection Regulations in 2019. To file a complaint with the CTA, a passenger must firs

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