Kolkata: Passengers are massively inconvenienced when the IRCTC website and app faced an outage leading to stoppage of ticket booking activities amid the rush of Chhath Puja. Multiple ticket buyers wrote on social media that Tatkal tickets cannot be booked on social media. IRCTC has advised passengers to record their complaints on the e-query portal. However, there was no comment from the Railways on what appeared to be a technical snag.

Chhath Puja is already under way. Like every year, a large number of users are visiting the IRCTC website to book railway tickets for travel on the occasion. But there was a rude shock to many when they found the ticket booking portal being inoperative on Saturday morning. Many wrote on social media that they were unable to buy tatkal tickets. Many are a

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