Of the ten airlines, American Airlines ranked ninth for on-time arrivals in the first half of 2025, according to the Department of Transportation, with Delta and United Airlines ranking third and sixth, respectively. This comes after American Airlines (AA) struggled with its unsuccessful business travel game plan and lower profits in the first nine months of 2025, compared to its two biggest competitors: Delta and United.

Now, American Airlines has been hard at work with upgrades that it hopes to win over passengers, according to Heather Garboden, Chief Customer Officer of American Airlines, in an interview with CNBC . Garboden, who has decades of experience in the airline industry, said that they are working on upgrading AA's app and official website, where passengers can easily togg

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