WILLIAMSBURG, Va. (WRIC) — Multiple unsatisfied customers of a licensed Williamsburg pool company told 8News they were left with few answers after their pool installation plans didn't stay afloat. The state says there is a safety net in place.

As Beckwith Hastings showed 8News her backyard pool in James City County, she explained her dreams for the area were far greater than a place to spend her summers.

"This pool was designed specifically to help families with needs," she said.

It was a place where she planned to help people with sensory needs learn how to swim. As the owner of Speech and Swim, Hastings says she hoped to take her lessons from various locations throughout the community to her home, where she could offer more swim sessions in a controlled environment.

"I work with indi

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