AUSTIN (KXAN) — Austin Energy is "actively investigating" after thousands of customers received a duplicate bill in error.

According to the utility company, the error happened as "part of a test run prior to a system upgrade in November." The issue affected 12,638 customers, a utility spokesperson said.

"We immediately reached out to affected customers to explain the situation, provide instructions and reassure customers that their accounts and payments remain secure," the spokesperson said.

Those enrolled in autopay or who receive e-bills were not affected, a spokesperson for the utility told KXAN

The utility said "there will be no financial impact to customers." However, if a customer paid an incorrect bill due to the error, the utility said "any overpayment will automatically be cre

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