The Chandigarh Consumer Commission has directed e-commerce firm Amazon to refund Rs 7,850 along with 9 per cent interest and pay Rs 5,000 compensation to a city woman after she received a damaged whey protein supplement.

According to the complaint, Supriya Chandra of Chandigarh , after seeing the advertisement on Amazon, ordered a Dymatize Nutrition ISO-100 Hydrolyzed 100% Whey Protein Isolate Fudge worth Rs 7,850. Chandra said the product was delivered to her on September 20, 2020 and she made the requisite payment. However, the complainant added that she was shocked to see that the product was totally damaged, spilled out from the original item, and was not good for use.

She approached Amazon website through email as well as telephonic calls for replacement but was told that the prod

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