As some rental car companies implement artificial intelligence (AI), drivers say the technology is driving up unfair charges.

Customers across the country are claiming they’re being charged hundreds of dollars in damage fees—sometimes weeks after returning their rentals—for minor or even nonexistent damage.

Massachusetts resident Ellen Connor was one of the customers who was hit with hundreds of dollars in damage she says she didn’t cause.

“I am always willing to pay for damage if I’ve done it, but they did not prove any of it,” Connor said.

She rented a Mercedes to drive along the West Coast with her son this summer.

“It was the nicest car I’ve ever driven, and it was great,” Connor said.

What wasn’t great were the bills she got after the trip. The rental car company charged her ove

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