What’s the best way to respond when customers, former fans, or anyone else criticizes your work? Taylor Swift just provided a perfect script for what to say. It’s a great example for any entrepreneur, business leader, or creator to follow.

Swift’s 12th album, The Life of a Showgirl, released 10 days ago, is unquestionably a commercial success. It broke streaming records on Spotify with more than five million pre-saves, as just one example. But that doesn’t mean that everyone loves it. The reaction from music critics has been lukewarm and the reaction from fans is decidedly mixed, with some saying they adore the album and others saying they can’t stand it. One brand strategist declared on Instagram that the album was “flopping,” in a post that’s been seen more than 1.4 million times, accor

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