A decade ago, Delta Air Lines proudly announced that Wisconsin-based Lands’ End would partner with fashion designer Zac Posen to create new uniforms for more than 60,000 of its employees worldwide.
This was an assignment taken seriously: Lands’ End spent a couple of years shadowing workers, staging focus groups and providing prototypes for in-flight testing. A cross-functional team of Delta employees supervised the process. Almost 100 different types of garments were ultimately distributed across the airline, many in Posen’s signature purplish color known as “Passport Plum.”
Then the complaints started rolling in. Hundreds of Delta workers said dye from their designer uniforms was leaching onto sheets, towels, furnishings and their skin. Employees blamed the new duds for a dizzying array

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