At the heart of the proposal is the introduction of a 48-hour “look-in” window, which allows passengers to cancel or modify their booking without any penalty.

xThe Directorate General of Civil Aviation’s (DGCA) proposed guidelines on air ticket refunds will offer great relief to passengers, who have been at the receiving end with opaque refund policies, steep cancellation fees, delayed reimbursements and forced credit shells.

The draft Civil Aviation Requirements (CAR) issued by the aviation regulator seeks to address the crucial issues by establishing minimum standards of transparency, accountability and fairness across the aviation sector.

At the heart of the proposal is the introduction of a 48-hour “look-in” window, which allows passengers to cancel or modify their booking without a

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