Mariah Carey is known for declaring the start of the holiday season every November with her famous “It’s time!” video. This year, however, her festive kickoff sparked confusion instead of cheer. The latest clip, meant to celebrate her hit “All I Want for Christmas Is You,” doubles as a Sephora advertisement—and fans are not impressed.

In the new Mariah Carey Christmas ad, the singer appears in an angel costume, ready to hit her signature high note. But before she can finish saying “It’s ti—,” the video cuts to a record scratch. Carey notices her Sephora products have been stolen by her elf assistant, played by comedian Billy Eichner. He reveals, “The elves are striking this year… I’m pawning all of this so I can afford elf therapy.” His comments, meant as a joke, didn’t sit well with many

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